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Authentication service Okta said four of its customers have been hit in a recent social-engineering campaign that allowed hackers to gain control of super administrator accounts and from there weaken or entirely remove two-factor authentication protecting accounts from unauthorized access.

The Okta super administrator accounts are assigned to users with the highest permissions inside an organization using Okta’s service. In recent weeks, Okta customers’ IT desk personnel have received calls that follow a consistent pattern of social engineering, in which attackers pose as a company insider in an attempt to trick workers into divulging passwords or doing other dangerous things. The attackers in this case call service desk personnel and attempt to convince them to reset all multi-factor authentication factors assigned to super administrators or other highly privileged users, Okta said recently .

Two-factor authentication and multi-factor authentication, usually abbreviated as 2FA and MFA, require a biometric, possession of a physical security key, or knowledge of a one-time password in addition to a normally used password to access an account.

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Microsoft on Tuesday profiled software for sale in online forums that makes it easy for criminals to deploy phishing campaigns that successfully compromise accounts, even when they’re protected by the most common form of multi-factor authentication.

The phishing kit is the engine that’s powering more than 1 million malicious emails each day, researchers with the Microsoft Threat Intelligence team said . The software, which sells for $300 for a standard version and $1,000 for VIP users, offers a variety of advanced features for streamlining the deployment of phishing campaigns and increasing their chances of bypassing anti-phishing defenses.

One of the most salient features is the built-in ability to bypass some forms of multi-factor authentication. Also known as MFA, two-factor authentication, or 2FA, this protection requires account holders to prove their identity not only with a password but also by using something only they own (such as a security key or authenticator app) or something only they are (such as a fingerprint or facial scan). MFA has become a major defense against account takeovers because the theft of a password alone isn’t sufficient for an attacker to gain control.

Enlarge / This is definitely not a Razer mouse—but you get the idea. (credit: calvio via Getty Images )

There has been a recent flurry of phishing attacks so surgically precise and well-executed that they've managed to fool some of the most aware people working in the cybersecurity industry. On Monday, Tuesday, and Wednesday, two-factor authentication provider Twilio, content delivery network Cloudflare, and network equipment maker Cisco said phishers in possession of phone numbers belonging to employees and employee family members had tricked their employees into revealing their credentials. The phishers gained access to internal systems of Twilio and Cisco. Cloudflare's hardware-based 2FA keys prevented the phishers from accessing its systems.

The phishers were persistent, methodical and had clearly done their homework. In one minute, at least 76 Cloudflare employees received text messages that used various ruses to trick them into logging into what they believed was their work account. The phishing website used a domain (cloudflare-okta.com) that had been registered 40 minutes before the message flurry, thwarting a system Cloudflare uses to be alerted when the domains using its name are created (presumably because it takes time for new entries to populate). The phishers also had the means to defeat forms of 2FA that rely on one-time passwords generated by authenticator apps or sent through text messages.

Creating a sense of urgency

Like Cloudflare, both Twilio and Cisco received text messages or phone calls that were also sent under the premise that there were urgent circumstances—a sudden change in a schedule, a password expiring, or a call under the guise of a trusted organization—necessitating that the target takes action quickly.